Privacy Policy

We collect account information such as name, email address, company name, authentication details, support messages, and billing or subscription information where applicable.

When you use Metricwise, we may process workspace data, connector metadata, queries, dashboards, usage events, device information, IP address, browser information, and logs needed to operate and secure the services.

We share information with service providers and sub-processors that help us host, secure, support, analyze, and improve Metricwise. We may also share information where required by law, to protect rights and safety, or as part of a corporate transaction.

We do not sell personal data.

We retain personal data for as long as needed to provide the services, comply with legal obligations, resolve disputes, enforce agreements, and maintain security. Customers may request deletion according to their subscription terms and applicable law.

Depending on your location, you may have rights to access, correct, delete, export, restrict, or object to certain processing of personal data. You can contact us at support@metricwise.co to make a request.

We use administrative, technical, and organizational safeguards designed to protect personal data. No system is perfectly secure, but we work to protect data from unauthorized access, loss, misuse, and disclosure.

Metricwise and its providers may process information in countries other than where you are located. Where required, we use appropriate transfer mechanisms such as Standard Contractual Clauses.