What is Employee Net Promoter Score?
Likelihood employees recommend the company as a place to work.
How to calculate it
Calculate Employee Net Promoter Score as: % Promoter employees − % Detractor employees. Pull the inputs from your connected data and track the trend over time in your dashboard.
Examples
Example 1
40% promoter employees - 15% detractors = 25 eNPS.
Example 2
40% of employees are promoters and 15% detractors -> eNPS of 25. One department scores -10, revealing an issue the company-wide figure hid.
Why it matters
Employee Net Promoter Score (eNPS) measures how likely employees are to recommend the company as a place to work and is a compact signal of engagement and culture. It is quick to run and easy to trend over time. A single company-wide number can mask serious problems within specific teams, so segmentation matters.
Benchmark context
10-30 is decent and above 30 is strong; compare to your own trend and break it down by department to find pockets of disengagement.
Common pitfalls
One number can mask team-level issues.
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